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CloudSpark Support Plans

Any eventuality covered with our support plans and more, tailored for your requirements.

We provide support plans, specifically tailored to meet your business’ requirements.

When we manage your IT, we truly see ourselves as a part of your organisation – and through strategic thinking, we adapt our support to match your needs.

We will continue to work with you to ensure your solutions continue to run efficiently and smoothly, enabling you to make relevant financial decisions when budgeting.

Let CloudSpark take the risk out of your IT, and with fixed and Ad-hoc solutions we can act as your remote helpdesk for the following support plans.

Get an IT Infrastructure and Security Audit

Are you keen to better understand your current IT Infrastructure and Estate and not sure you require a Fixed Managed Service Plan? We can carry out a FREE remote audit or a Fixed Fee onsite audit working with your existing IT Team, our tried and tested framework provides you with a clear view forward including recommendations for improvements.

Get started in 3 easy steps

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Choose the plan

To access our easy to start Support Desk, choose the plan thats suitable to your business’ requirements, by completing the form below.

Discover and tailor

We will assign an account manager and arrange a call with you to better understand your requirements and tailor your support needs.

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Start Support

When you’re happy we will schedule the start date and look after the transition to our Support Desk.

Cascade Portal

Managed service plans

We have developed a Fixed Charge* Managed Service offering that will take control of your IT Estate and ensure it delivers the best possible value, while you focus on your core business.

Working with our Partners at SolarWinds we can automate and proactivley monitor your infrastructure with a simple app installed on your devices. Enabling us to review any issues before they become a problem.

We will ensure you have an IT strategy and plan, a detailed set of working practices and processes, clear measurement of service delivery and user satisfaction from £5.81/hour.

  • Inclusive IT Infrastructure and Security Audit
  • Monday – Friday 8am – 6pm
  • Business technology supported*
  • Remote support
  • Proactive monitoring
  • Case logging via
    Telephone / Email / Support Portal
  • Inclusive IT Infrastructure and Security Audit
  • Monday – Sunday 8am – 8pm
  • Business technology supported*
  • Remote support
  • Proactive monitoring
  • Preventative maintanence
  • Patch managment
  • Case logging via
    Telephone / Email / Support Portal
  • Inclusive IT Infrastructure and Security Audit
  • 24/7 365 day support
  • Asset and licensing management
  • Adoption and Change Management (optional)
  • Business technology supported**
  • Disaster Recovery & Cyber Security
  • End User Training (100hrs / year)
  • Remote support
  • Proactive monitoring
  • Preventative maintanence
  • Patch managment
  • Case logging via
    Telephone / Email / Support Portal
  • Technical Architecture***

* Fixed charge plans are subject to price changes annually in-line with the Bank of Englands’ inflation rates
** Exceptions may apply
*** We will work with you through seven steps of Systems Development and will allocate a Technical Architect for the life-cycle of the project.

Microsoft 365 Support

Our aim to remove the complexities of supporting and managing Office 365 away from SME’s and large organisations.

We not only help you deliver on your long-term goals but also save time and resource for your IT departments, making sure that productivity and collaboration add value to your organisation from £1.37 /hour.

CloudSpark Resource Centre
  • Microsoft 365 Admin (12 hours / month)
  • Microsoft 365 Technical Support (uncapped)
  • Microsoft 365 Proactive Monitoring
  • Microsoft 365 Admin (16 hours / month)
  • Microsoft 365 Technical Support (uncapped)
  • Out of Hours (optional)
  • Microsoft 365 Proactive Monitoring
  • Microsoft 365 Analytics
  • Adoption and Change Management (optional)
  • Microsoft 365 Admin (24 hours / month)
  • Microsoft 365 Technical Support (uncapped)
  • Out of Hours Support
  • Microsoft 365 Proactive Monitoring
  • Microsoft 365 Analytics
  • Microsoft 365 Insights
  • Microsoft 365 Service Owner
  • Escalation Management
Cascade Portal

Proactive WordPress Support

Have you previously been working with Website Developers who have left you with no onward support and struggle to find time to maintain, monitor and secure in a timely manner your important platform that reaches the world?

We offer annual and monthly plans with a pro-active approach to your WordPress website.

We will actively monitor, carry out daily backups, updates, monitor links and carry out monthly security performance actions all delivered in a simple monthly report so you can review your website performance and measure your ROI.

From £49.99/month

  • Core, Theme & Plugin Updates
  • Managed Cloud Hosting
  • Staging Area
  • Daily Backups
  • 24/7 Active Monitoring
  • WordPress Support
  • Monthly Reporting
  • Core, Theme & Plugin Updates
  • Managed Cloud Hosting
  • Staging Area
  • Daily Backups
  • 24/7 Active Monitoring
  • WordPress Support
  • 1 Hour Developer Time / month
  • Azure Content Delivery Network
  • Advanced WP Security
  • SEO Healthcheck
  • Priority Support
  • Monthly Reporting

Ad-hoc and customised support

we offer Ad-hoc support for those one-off occasions where you might not have the resource or support to cover the immediate need.

We offer a simple scale of pre-purchased credits, charged by every 15 minutes we engage with you and with most requests resolved within the hour that is confirmed and booked during business hours, this is a simple yet effective way of managing your day-to-day requirements from £12.50/credit*.

*Minimum credit purchase amount 48 credits = 12hrs of Ad-hoc support.

CloudSpark Training Image

Speak to one of our specialists today.

We like building long-term, strategic partnerships with our clients, giving you the confidence to know you are working with industry experts. Technology is ever-changing and we take a dynamic, pro-active analysis of digital transformation.

Working with partners such as intY a ScanSource Company, Microsoft, Digital Ocean and more you can be safe in the knowledge we won’t leave you behind.

Start your project today and one of our specialists will be in touch at a time the suits you.

Please tick the following to confirm your authorised by your company to:

Customer Reviews

What to know more about what our clients say? Take a look at our reviews to see how we’ve helped our clients reach their CloudSpark potential.

Looking for Support

If you have a question about supporting your business we’re here to help you release your CloudSpark potential and are always happy to speak to new and existing clients with no obligation.

Berkeley

Coworking Spaces
Coffee Shops
Berkeley
GL13 9BH

Bristol

Newminster House
27 - 29 Baldwin Street
Bristol
BS1 1LT

Copyright © 2020 TBM Business Services Limited
Powered By Digital Ocean

TBM Business Services Limited /ta CloudSpark Consulting,
Newminster House, 27 - 29 Baldwin Street, Bristol, BS1 1LT
Registered in England and Wales.
Company Number: 11456353
VAT Number: GB300209568

Get started

Getting Started couldn’t be easier. Simply register your interest and we will get back to you at a time that’s convenient. Provide as much information as possible, so we can better understand your requirements.

Schedule a Call Back

With over 20 years of experience, we always welcome speaking to new and existing clients. Where we can provide simple free no-obligation advice, to enable you to make an informed decision, that gets you up and running efficiently and effectively.

Become a Partner

We are always ready to extend our Strategic Partners across the landscape of IT Consultancy, Managed Services and Cloud Solutions. Get ready to join our growing network with access to deep product knowledge, industry experience, learning and training. With  discounts and return on your client investments.

Become a Reseller

Powered by our Strategic Partner intY Cascade a ScanSource Company. We offer a reseller programme enabling you to sell the most popular industry known SaaS products such as Microsoft 365, Symantec Cloud.Protect and many more. Register your interest in our Reseller Programme today and start selling tomorrow.

Request an Information Pack

For more information about how we can release your CloudSpark potential, join our mailing list and in return, we will email you our Free Information Pack and provide you with 2 months of either Free Office 365 Support or Pro-active WordPress Management (Terms and Conditions) apply.

Your information pack has been requested and will be with you shortly.

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